Safety Measurement System - Complete SMS Profile (U.S. DOT# 534459)

DILLARD-LEWIS INC

DBA: HIGHLAND EXPRESS SHUTTLE SERVICE

U.S. DOT#: 534459

Address: 4209 WILLOW OAK RD
RALEIGH, NC 27604
Number of Vehicles: 319
Number of Drivers: 358
Number of Inspections: 48

Safety Rating & OOS Rates

(As of 01/27/2026 updated daily from SAFER )

SATISFACTORY

(Rating Date: 03/16/2022)

Out of Service Rates

Type	OOS %	National Avg %
Vehicle	2.1	23.2
Driver	0.0	6.4
Hazmat		4.4

Licensing and Insurance

(As of 01/27/2026 updated hourly from L&I )

Active For-Hire Authority
Type	Yes/No	MC#/MX#
Property	No
Passenger	Yes	MC-238928
Household Goods	No
Broker	No

BASIC Status (Public Passenger Carrier View)

Behavior Analysis & Safety Improvement Categories (BASICs) Based on a 24-month record ending December 26, 2025

On-Road Performance
0 Measure 0% Percentile	Not Public	0 Measure Less than 3 driver inspections	0.22 Measure Less than 5 vehicle inspections with violations	0 Measure 0% Percentile	Not Public	0 Measure Less than 5 driver inspections
On-Road Performance Detail
Driver Inspections with Unsafe Driving Violations: 0 Safety Event Group: No Safety Event Grouping Avg. PU × UF: 672.5 Segment: Straight Carrier	Not Public	Driver Inspections: 1 with HOS Compliance Violations: 0 Safety Event Group: No Safety Event Grouping	Vehicle Inspections: 48 with Vehicle Maint. Violations: 4 Safety Event Group: 21-100 relevant vehicle inspections	Driver Inspections: 1 with Drugs/Alcohol Violations: 0 Safety Event Group: No Safety Event Grouping	Not Public	Driver Inspections: 1 with Driver Fitness Violations: 0 Safety Event Group: No Safety Event Grouping
Investigation Results
No Acute/Critical Violations Discovered	N/A	No Acute/Critical Violations Discovered	No Acute/Critical Violations Discovered	No Acute/Critical Violations Discovered	Not Public	No Acute/Critical Violations Discovered

Select a BASIC icon above to get details, or view your Complete SMS Profile.

Carrier may be prioritized for an intervention action and roadside inspection. Denotes this carrier exceeds the FMCSA Intervention Threshold relative to its safety event grouping based upon roadside data and/or has been cited with one or more Acute/Critical Violations within the past 12 months during an investigation. Therefore, this carrier may be prioritized for an intervention action and roadside inspection.

Violation Summary

Violations: 4


Violations	Description	# Violations	# OOS Violations	Violation Severity Weight	BASIC

393.41-BNPB	Brake - Inoperative or missing parking brake on power unit.	1	1	4	Vehicle Maint.
393.79	Defroster/Defogger - Inoperative or defective.	1	0	1	Vehicle Maint.
393.9	Inoperable Required Lamp	1	0	2	Vehicle Maint.
393.95A4-EEUS	Emergency Equipment - Fire Extinguishers - unsecured.	1	0	2	Vehicle Maint.

Inspection History

Total Inspections: 48


Report			Vehicle			Measure
Inspection Date	Number	State	Plate Number	Plate State	Type	Severity Weight (SW)	Time Weight (TiW)

12/3/2025	WAU594000034	WA	ZF6987	NC	PASSENGER VAN		3
12/3/2025	WAU594000032	WA	ZT1147	NC	PASSENGER VAN		3
12/3/2025	WAU594000035	WA	ZK1154	NC	PASSENGER VAN		3
12/3/2025	WAU594000033	WA	ZF8671	NC	PASSENGER VAN		3
12/3/2025	WAU594000036	WA	ZD2081	NC	PASSENGER VAN		3
6/25/2025	CANBHZ001833	CA	42911U3	CA	PASSENGER VAN		2
6/25/2025	CANBHZ001834	CA	10610A4	CA	PASSENGER VAN		2
6/25/2025	CANBHZ001835	CA	1ZZ76V1	CA	PASSENGER VAN		2
6/5/2025	CANBEK002217	CA	83434C4	CA	BUS		2
5/8/2025	CANBEK002181	CA	76180C4	CA	BUS		2
5/8/2025	CANBEK002182	CA	47552B1	CA	BUS		2
5/8/2025	CANBEK002183	CA	63505H2	CA	BUS		2
5/8/2025	CAND94998117	CA	12273V1	CA	BUS		2
5/8/2025	CAND94005234	CA	12277V1	CA	BUS		2
5/8/2025	CAND94005235	CA	89268J2	CA	BUS		2
4/16/2025	CANABG002626	CA	02710K3	CA	BUS		2
4/16/2025	CANABG002627	CA	65010F3	CA	BUS		2
4/16/2025	CANABG002628	CA	70816J3	CA	BUS		2
4/16/2025	CANABG002629	CA	50209R2	CA	BUS		2
4/16/2025	CANABG002630	CA	22489Y2	CA	BUS		2
4/16/2025	CANABG002631	CA	72487R2	CA	BUS		2
4/16/2025	CANABG002632	CA	10854N1	CA	BUS		2
Vehicle Maint. Violation: 393.41-BNPB Brake - Inoperative or missing parking brake on power unit (OOS)						4 + 2 (OOS)
4/16/2025	CANABG002633	CA	10854N1	CA	BUS		2
4/16/2025	CANABG999202	CA	9GSU936	CA	BUS		2
Vehicle Maint. Violation: 393.95A4-EEUS Emergency Equipment - Fire Extinguishers - unsecured						2
3/27/2025	CANCYS003578	CA	83149C4	CA	BUS		2
3/27/2025	CANCYS003579	CA	83147C4	CA	BUS		2
3/27/2025	CANCYS003576	CA	83196C4	CA	BUS		2
3/27/2025	CANCYS003577	CA	83195C4	CA	BUS		2
1/28/2025	MAZH00006128	MA	ZT3100	NC	PASSENGER VAN		2
1/28/2025	MAZH00006129	MA	ZT3116	NC	PASSENGER VAN		2
1/28/2025	MAZH00006130	MA	ZT3117	NC	PASSENGER VAN		2
8/28/2024	CANCYS003240	CA	26383N3	CA	BUS		1
Vehicle Maint. Violation: 393.9 Inoperable Required Lamp						2
8/28/2024	CANCYS003241	CA	22489Y2	CA	BUS		1
6/27/2024	CANBHZ001485	CA	12275V1	CA	PASSENGER VAN		1
6/27/2024	CANBHZ001486	CA	68879K1	CA	PASSENGER VAN		1
6/27/2024	CANBHZ001487	CA	29475E2	CA	PASSENGER VAN		1
6/27/2024	CANBHZ001488	CA	87983T2	CA	PASSENGER VAN		1
5/16/2024	CAND9B001828	CA	12277V1	CA	BUS		1
5/16/2024	CAND9B001829	CA	12273V1	CA	BUS		1
Vehicle Maint. Violation: 393.79 Defroster/Defogger - Inoperative or defective						1
5/16/2024	CAND9B001827	CA	89268J2	CA	BUS		1
5/2/2024	CANBEK001811	CA	70832S2	CA	BUS		1
5/2/2024	CANBEK001812	CA	63505H2	CA	BUS		1
5/2/2024	CANBEK001813	CA	47552B1	CA	BUS		1
4/30/2024	AZ6836000222	AZ	CK69469	AZ	BUS		1
3/21/2024	CANCYS003003	CA	26383N3	CA	PASSENGER VAN		1
3/21/2024	CANCYS003004	CA	72487R2	CA	PASSENGER VAN		1
3/21/2024	CANCYS003005	CA	65010F3	CA	PASSENGER VAN		1
3/21/2024	CANCYS003006	CA	13804G2	CA	PASSENGER VAN		1

Reviewed-Not Preventable Crash Activity (vehicles involved in crashes)

Total Number of Crashes: 0

This carrier has no crashes to display.

Crashes Included in SMS (vehicles involved in crashes)

Total Number of Crashes: 2


Report			Vehicle		Crash				Measure = Sum of the Total Weight (TotW)
Date	Number	State	Plate Number	Plate State	Fatal	Inj.	Tow.	HM	Severity Weight (SW)	Time Weight (TiW)	Total Weight (TotW)

11/4/2025	SC0025267968	SC	ZM6875	NC	0	1	Yes	No	2	3	6
9/8/2025	VA0252530211	VA	ZJ3079	NC	0	0	Yes	No	1	3	3

Investigation Results

Acute/Critical Violations: 0

This carrier has no Acute/Critical violations to display.

Summary of Activities

The summary includes information on the 5 most recent investigations and 24 months of inspections and crash history.

Most Recent Investigation: 3/16/2022 (Compliance Review)
Total Inspections: 48
- Total Inspections without Violations used in SMS: 44
- Total Inspections with Violations used in SMS: 4
Total Crashes* : 2

*Crashes listed represent a motor carrier’s involvement in reportable crashes, regardless of the carrier’s or driver’s role in the crash. Continue for details.

Continue for more Crash, Inspection & Investigation Details

Carrier Registration

Carrier Registration Details Subject to Passenger Threshold Update Registration Info

Enforcement Cases

(Six years as of 01/27/2026 updated monthly from FMCSA )

No penalties found

Tools/Resources

SMS Methodology How to Improve Request a Data Review

For U.S. DOT# 534459

Complete SMS Profile Carrier History Downloads

Summary of Activities (as of 12/26/2025, updated monthly)

The summary includes information on the 5 most recent investigations and 24 months of inspections and crash history.

Most Recent Investigation: 3/16/2022 (Compliance Review)	Total Inspections: 48 Total inspections without violations used in SMS: 44 Total inspections with violations used in SMS: 4	Total Crashes: 2*
3/16/2022 (Compliance Review) 10/7/2010 (Compliance Review)	# Insp. OOS Driver Inspections 1 0.0% Vehicle Inspections 48 2.1% Placardable HM Inspections 0 0.0% % Placardable HM Inspections 0.0%	Fatal Crashes 0 Injury Crashes 1 Towaway Crashes 1

*Crashes listed represent a motor carrier’s involvement in reportable crashes, regardless of the carrier’s or driver’s role in the crash. Continue for details.

Downloads

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Average PU × Utilization Factor (as of 12/26/2025, updated monthly)

The SMS normalizes the Unsafe Driving and Crash Indicator BASICs measure by carrier size (i.e., a hybrid power unit and vehicle miles travelled measure) to account for exposure. Carrier size is defined as average power units multiplied by the utilization factor.

672.5 Average PU × Utilization Factor = 308.7 Average Power Units × 2.1787 Utilization Factor

Average Power Units
Utilization Factor

In order to account for changes in a carrier's fleet size during the previous 24 months an average power unit value is used in the calculation to determine a carrier's Unsafe Driving BASIC and Crash Indicator measures.

308.7 Average Power Units = 319 Current Power Units + 319 Power Units 6 Months Ago + 288 Power Units 18 Months Ago
3

The Utilization Factor is a multiplier that adjusted the average PU values based on the utilization in terms of VMT per average PU.

Determine Carrier Segment: Straight
Straight trucks/other vehicles constituting more than 30% of the total PU
U.S. DOT# 534459 = 100% Straight trucks/other vehicles
Determine VMT per Average Power Unit
43,573 VMT per Average Power Unit = 13,449,704 VMT From Registration (MCS-150) ÷ 308.7 Average Power Units

Based on Step 1 and 2 calculate the Utilization Factor

Straight Segment
Meets Criteria	VMT per Avgerage PU	Utilization Factor
	< 20,000	1
	20,000 – 60,000	2.1787 = 43,573 VMT per PU ÷ 20,000
	60,000 – 200,000	3
	> 200,000	1
	No Recent VMT Information	1

Use of SMS Data/Information

FAST Act of 2015:

Readers should not draw conclusions about a carrier's overall safety condition simply based on the data displayed in this system. Unless a motor carrier has received an UNSATISFACTORY safety rating under part 385 of title 49, Code of Federal Regulations, or has otherwise been ordered to discontinue operations by the Federal Motor Carrier Safety Administration, it is authorized to operate on the Nation's roadways.

Safety Measurement System:

The data in the Safety Measurement System (SMS) is performance data used by the Agency and Enforcement Community. A symbol, based on that data, indicates that FMCSA may prioritize a motor carrier for further monitoring.

The symbol is not intended to imply any federal safety rating of the carrier pursuant to 49 USC 31144. Readers should not draw conclusions about a carrier's overall safety condition simply based on the data displayed in this system. Unless a motor carrier in the SMS has received an UNSATISFACTORY safety rating pursuant to 49 CFR Part 385, or has otherwise been ordered to discontinue operations by the FMCSA, it is authorized to operate on the nation's roadways.

Motor carrier safety ratings are available at http://safer.fmcsa.dot.gov and motor carrier licensing and insurance status are available at http://li-public.fmcsa.dot.gov/.