Safety Measurement System - Complete SMS Profile (U.S. DOT# 4164893)

CUSTOM COACH OF NEW ENGLAND INC

U.S. DOT#: 4164893

Address: 19 BARTLETT RD
GORHAM, ME 04038
Number of Vehicles: 24
Number of Drivers: 31
Number of Inspections: 21

Safety Rating & OOS Rates AND Licensing and Insurance

As part of FMCSA’s IT modernization strategy, we are in the process of merging our data platforms to make it easier for you to find the information you need. During this transition, please refer to the links below for additional information about this carrier.

For licensing and insurance information, visit Motus: USDOT Registration System.
For safety rating and Out-of-Service (OOS) rates, visit SAFER.
If you are a motor carrier looking for your Inspection Selection System (ISS) value, log in to the FMCSA Portal.

BASIC Status (Public Passenger Carrier View)

Behavior Analysis & Safety Improvement Categories (BASICs) Based on a 24-month record ending May 15, 2026

On-Road Performance
0 Measure 0% Percentile	Not Public	0 Measure 0% Percentile	3.30 Measure 32% Percentile	0 Measure 0% Percentile	Not Public	0 Measure Less than 5 driver inspections
On-Road Performance Detail
Driver Inspections with Unsafe Driving Violations: 0 Safety Event Group: No Safety Event Grouping Avg. PU × UF: 24 Segment: Combination Carrier	Not Public	Driver Inspections: 3 with HOS Compliance Violations: 0 Safety Event Group: 3-10 relevant driver inspections	Vehicle Inspections: 19 with Vehicle Maint. Violations: 14 Safety Event Group: 11-20 relevant vehicle inspections	Driver Inspections: 3 with Drugs/Alcohol Violations: 0 Safety Event Group: No Safety Event Grouping	Not Public	Driver Inspections: 3 with Driver Fitness Violations: 0 Safety Event Group: No Safety Event Grouping
Investigation Results
No Acute/Critical Violations Discovered	N/A	No Acute/Critical Violations Discovered	No Acute/Critical Violations Discovered	No Acute/Critical Violations Discovered	Not Public	No Acute/Critical Violations Discovered

Select a BASIC icon above to get details, or view your Complete SMS Profile.

Carrier may be prioritized for an intervention action and roadside inspection. Denotes this carrier exceeds the FMCSA Intervention Threshold relative to its safety event grouping based upon roadside data and/or has been cited with one or more Acute/Critical Violations within the past 12 months during an investigation. Therefore, this carrier may be prioritized for an intervention action and roadside inspection.

Violation Summary

Violations: 21


Violations	Description	# Violations	# OOS Violations	Violation Severity Weight	BASIC

392.9A2-C	Cargo - Vehicle components or dunnage not secured	1	1	1	Vehicle Maint.
393.11A1-LCL	Lighting - Clearance lamp(s) missing	1	0	2	Vehicle Maint.
393.55C2-B	Air Brake - CMV other than truck-tractor manufactured on or after March 1, 1998 not equipped with an antilock brake system. System does not function or indicates a fault.	1	0	4	Vehicle Maint.
393.62-BEI	Buses - Required emergency exit inoperative (does not open, close and/or secure as designed)	1	1	1	Vehicle Maint.
393.62-BEND	Buses - Required emergency exit not properly marked. (does convey message)	1	1	1	Vehicle Maint.
393.62-BENM	Buses - Required emergency exit not properly marked. (does not convey message)	5	5	1	Vehicle Maint.
393.93(a)	Failure to equip bus with seat belts	1	0	2	Vehicle Maint.
393.93A-SBA	Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective	8	0	2	Vehicle Maint.
393.9A-HLLH	Lighting - Headlamp(s) fail to operate on low and high beam	1	0	6	Vehicle Maint.
393.9A-LIL	Lighting - Identification lamp(s) inoperative	1	0	2	Vehicle Maint.

Inspection History

Total Inspections: 21


Report			Vehicle			Measure
Inspection Date	Number	State	Plate Number	Plate State	Type	Severity Weight (SW)	Time Weight (TiW)

3/24/2026	ME3432002105	ME	980216	ME	BUS		3
Vehicle Maint. Violation: 393.62-BEI Buses - Required emergency exit inoperative (does not open, close and/or secure as designed) (OOS)						1 + 2 (OOS)
Vehicle Maint. Violation: 393.93A-SBA Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective						2
3/24/2026	ME3432002108	ME	980212	ME	BUS		3
Vehicle Maint. Violation: 393.93A-SBA Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective						2
3/24/2026	ME4387004084	ME	980191	ME	BUS		3
Vehicle Maint. Violation: 393.9A-HLLH Lighting - Headlamp(s) fail to operate on low and high beam						6
Vehicle Maint. Violation: 393.93A-SBA Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective						2
3/24/2026	ME4387004085	ME	980211	ME	BUS		3
Vehicle Maint. Violation: 393.93A-SBA Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective						2
3/24/2026	ME4387004086	ME	13B51	VT	BUS		3
3/24/2026	ME3432002106	ME	16B10	VT	BUS		3
Vehicle Maint. Violation: 393.93A-SBA Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective						2
8/29/2025	NYSPA3000157	NY	980216	ME	BUS		2
6/26/2025	ME4387003784	ME	15809	VT	BUS		2
Vehicle Maint. Violation: 393.11A1-LCL Lighting - Clearance lamp(s) missing						2
Vehicle Maint. Violation: 393.62-BEND Buses - Required emergency exit not properly marked. (does convey message) (OOS)						1 + 2 (OOS)
6/26/2025	ME4387003785	ME	980212	ME	BUS		2
Vehicle Maint. Violation: 393.62-BENM Buses - Required emergency exit not properly marked. (does not convey message) (OOS)						1 + 2 (OOS)
6/26/2025	ME8947000342	ME	980187	ME	BUS		2
Vehicle Maint. Violation: 393.93A-SBA Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective						2
Vehicle Maint. Violation: 393.62-BENM Buses - Required emergency exit not properly marked. (does not convey message) (OOS)						1 + 2 (OOS)
6/26/2025	ME9438000714	ME	13B72	VT	BUS		2
Vehicle Maint. Violation: 393.9A-LIL Lighting - Identification lamp(s) inoperative						2
Vehicle Maint. Violation: 393.93A-SBA Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective						2
6/26/2025	ME9438000715	ME	15B10	VT	BUS		2
Vehicle Maint. Violation: 393.62-BENM Buses - Required emergency exit not properly marked. (does not convey message) (OOS)						1 + 2 (OOS)
Vehicle Maint. Violation: 392.9A2-C Cargo - Vehicle components or dunnage not secured (OOS)						1 + 2 (OOS)
Vehicle Maint. Violation: 393.55C2-B Air Brake - CMV other than truck-tractor manufactured on or after March 1, 1998 not equipped with an antilock brake system. System does not function or indicates						4
6/26/2025	ME9438000716	ME	980207	ME	BUS		2
Vehicle Maint. Violation: 393.62-BENM Buses - Required emergency exit not properly marked. (does not convey message) (OOS)						1 + 2 (OOS)
6/26/2025	ME9438000717	ME	980206	ME	BUS		2
Vehicle Maint. Violation: 393.93A-SBA Seatbelts - Drivers seatbelt or passenger seatbelt (if equipped) - missing or defective						2
6/26/2025	ME9438999948	ME	980205	ME	BUS		2
Vehicle Maint. Violation: 393.62-BENM Buses - Required emergency exit not properly marked. (does not convey message) (OOS)						1 + 2 (OOS)
4/25/2025	VT3700001144	VT	980213	ME	BUS		1
1/16/2025	VT4200001919	VT	980207	ME	MOTOR COACH		1
5/28/2024	ME9270002350	ME	13B09	VT	BUS		1
5/28/2024	ME9270002351	ME	980190	ME	BUS		1
5/28/2024	ME9270002352	ME	980189	ME	BUS		1
Vehicle Maint. Violation: 393.93(a) Failure to equip bus with seat belts						2
5/28/2024	ME9270002353	ME	980193	ME	BUS		1

Reviewed-Not Preventable Crash Activity (vehicles involved in crashes)

Total Number of Crashes: 0

This carrier has no crashes to display.

Crashes Included in SMS (vehicles involved in crashes)

Total Number of Crashes: 1


Report			Vehicle		Crash				Measure = Sum of the Total Weight (TotW)
Date	Number	State	Plate Number	Plate State	Fatal	Inj.	Tow.	HM	Severity Weight (SW)	Time Weight (TiW)	Total Weight (TotW)

5/2/2025	MATBC0035226	MA	980211	ME	0	0	Yes	No	1	1	1

Investigation Results

Acute/Critical Violations: 0

This carrier has no Acute/Critical violations to display.

Summary of Activities

The summary includes information on the 5 most recent investigations and 24 months of inspections and crash history.

Most Recent Investigation:
Total Inspections: 21
- Total Inspections without Violations used in SMS: 7
- Total Inspections with Violations used in SMS: 14
Total Crashes* : 1

*Crashes listed represent a motor carrier’s involvement in reportable crashes, regardless of the carrier’s or driver’s role in the crash. Continue for details.

Continue for more Crash, Inspection & Investigation Details

Carrier Registration

Carrier Registration Details Subject to Passenger Threshold Update Registration Info

Inspection Selection System

For licensing and insurance information, visit Motus: USDOT Registration System.
For safety rating and Out-of-Service (OOS) rates, visit SAFER.
If you are a motor carrier looking for your Inspection Selection System (ISS) value, log in to the FMCSA Portal.

Enforcement Cases

(Six years as of 06/18/2026 updated monthly from FMCSA )

No penalties found

Tools/Resources

SMS Methodology How to Improve Request a Data Review

For U.S. DOT# 4164893

Complete SMS Profile Carrier History Downloads

Summary of Activities (as of 5/15/2026, updated monthly)

The summary includes information on the 5 most recent investigations and 24 months of inspections and crash history.

Most Recent Investigation: None	Total Inspections: 21 Total inspections without violations used in SMS: 7 Total inspections with violations used in SMS: 14	Total Crashes: 1*
	# Insp. OOS Driver Inspections 3 0.0% Vehicle Inspections 19 36.8% Placardable HM Inspections 0 0.0% % Placardable HM Inspections 0.0%	Fatal Crashes 0 Injury Crashes 0 Towaway Crashes 1

*Crashes listed represent a motor carrier’s involvement in reportable crashes, regardless of the carrier’s or driver’s role in the crash. Continue for details.

Downloads

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Average PU × Utilization Factor (as of 5/15/2026, updated monthly)

The SMS normalizes the Unsafe Driving and Crash Indicator BASICs measure by carrier size (i.e., a hybrid power unit and vehicle miles travelled measure) to account for exposure. Carrier size is defined as average power units multiplied by the utilization factor.

24 Average PU × Utilization Factor = 24 Average Power Units × 1 Utilization Factor

Average Power Units
Utilization Factor

In order to account for changes in a carrier's fleet size during the previous 24 months an average power unit value is used in the calculation to determine a carrier's Unsafe Driving BASIC and Crash Indicator measures.

24 Average Power Units = 24 Current Power Units + 24 Power Units 6 Months Ago + 24 Power Units 18 Months Ago
3

The Utilization Factor is a multiplier that adjusted the average PU values based on the utilization in terms of VMT per average PU.

Determine Carrier Segment: Combo
Combination trucks/motor coach buses constituting 70% or more of the total PU
U.S. DOT# 4164893 = 70% Combination trucks/motor coach buses
Determine VMT per Average Power Unit
22,952 VMT per Average Power Unit = 550,851 VMT From Registration (MCS-150) ÷ 24 Average Power Units

Based on Step 1 and 2 calculate the Utilization Factor

Combo Segment
Meets Criteria	VMT per Avgerage PU	Utilization Factor
	< 80,000	1
	80,000 – 160,000	1 + (VMT per PU − 80,000) ÷ 133,333
	160,000 – 200,000	1.6
	> 200,000	1
	No Recent VMT Information	1

Use of SMS Data/Information

FAST Act of 2015:

Readers should not draw conclusions about a carrier's overall safety condition simply based on the data displayed in this system. Unless a motor carrier has received an UNSATISFACTORY safety rating under part 385 of title 49, Code of Federal Regulations, or has otherwise been ordered to discontinue operations by the Federal Motor Carrier Safety Administration, it is authorized to operate on the Nation's roadways.

Safety Measurement System:

The data in the Safety Measurement System (SMS) is performance data used by the Agency and Enforcement Community. A symbol, based on that data, indicates that FMCSA may prioritize a motor carrier for further monitoring.

The symbol is not intended to imply any federal safety rating of the carrier pursuant to 49 USC 31144. Readers should not draw conclusions about a carrier's overall safety condition simply based on the data displayed in this system. Unless a motor carrier in the SMS has received an UNSATISFACTORY safety rating pursuant to 49 CFR Part 385, or has otherwise been ordered to discontinue operations by the FMCSA, it is authorized to operate on the nation's roadways.

Motor carrier safety ratings are available at http://safer.fmcsa.dot.gov and motor carrier licensing and insurance status are available at http://li-public.fmcsa.dot.gov/.