Safety Measurement System - Complete SMS Profile (U.S. DOT# 3960415)

CITIZENS TELECOM SERVICES COMPANY LLC

DBA: FRONTIER

U.S. DOT#: 3960415

Number of Vehicles: 2,937
Number of Drivers: 2,405
Number of Inspections: 88

Safety Rating & OOS Rates AND Licensing and Insurance

As part of FMCSA’s IT modernization strategy, we are in the process of merging our data platforms to make it easier for you to find the information you need. During this transition, please refer to the links below for additional information about this carrier.

For licensing and insurance information, visit Motus: USDOT Registration System.
For safety rating and Out-of-Service (OOS) rates, visit SAFER.
If you are a motor carrier looking for your Inspection Selection System (ISS) value, log in to the FMCSA Portal.

BASIC Status (Public Property Carrier View)

Behavior Analysis & Safety Improvement Categories (BASICs) Based on a 24-month record ending July 31, 2026

On-Road Performance
0.08 Measure	Not Public	0 Measure	2.26 Measure	0 Measure	Not Public	0.01 Measure
On-Road Performance Detail
Driver Inspections with Unsafe Driving Violations: 14 Safety Event Group: 9-18 driver inspections with Unsafe Driving Violations Avg. PU × UF: 2,083 Segment: Straight Carrier	Not Public	Driver Inspections: 88 with HOS Compliance Violations: 0 Safety Event Group: 21-100 relevant driver inspections	Vehicle Inspections: 53 with Vehicle Maint. Violations: 12 Safety Event Group: 21-100 relevant vehicle inspections	Driver Inspections: 88 with Drugs/Alcohol Violations: 0 Safety Event Group: No Safety Event Grouping	Not Public	Driver Inspections: 88 with Driver Fitness Violations: 1 Safety Event Group: 21-100 relevant driver inspections
Investigation Results
No Acute/Critical Violations Discovered	N/A	No Acute/Critical Violations Discovered	No Acute/Critical Violations Discovered	No Acute/Critical Violations Discovered	Not Public	No Acute/Critical Violations Discovered

Select a BASIC icon above to get details, or view your Complete SMS Profile.

Violation Summary

Violations: 33


Violations	Description	# Violations	# OOS Violations	Violation Severity Weight	BASIC

392.2C	Failure to obey traffic control device	1	0	5	Unsafe Driving
392.2-SLLCP	State/Local Laws - Operate a CMV while using a cellular phone	1	0	10	Unsafe Driving
392.2-SLLS2	State/Local Laws - Speeding 6-10 miles per hour over the speed limit	3	0	4	Unsafe Driving
392.2-SLLS3	State/Local Laws - Speeding 11-14 miles per hour over the speed limit	2	0	7	Unsafe Driving
392.2-SLLS4	State/Local Laws - Speeding 15 or more miles per hour over the speed limit	1	0	10	Unsafe Driving
392.2-SLLSWZ	State/Local Laws - Speeding work/construction zone	1	0	10	Unsafe Driving
392.2-SLLTCD	State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other	4	0	5	Unsafe Driving
392.82DUMT	Driver - Using a hand-held mobile telephone	1	0	10	Unsafe Driving
392.2-MCSR	Medical (Certificate) - Operating a CMV while in violation of state medical certification regulations	1	0	1	Driver Fitness
392.8-D	Driver - Failed to inspect /use emergency equipment	1	0	2	Vehicle Maint.
392.9A2-C	Cargo - Vehicle components or dunnage not secured	1	1	1	Vehicle Maint.
393.110B3-C	Cargo - Insufficient tiedowns (w/o headerboard/blocking) for article(s) of cargo longer than 10 feet	2	2	3	Vehicle Maint.
393.43DBMA	Brake - Breakaway not attached to the towing vehicle	2	2	4	Vehicle Maint.
393.45B2-B-VAC	Brake - Vacuum hose(s) or line(s) restricted/abraded/chafed through outer cover-to-cord ply crimped/cracked/broken	1	1	4	Vehicle Maint.
393.45D-B	Air Brake - Audible air leak at a proper connection	1	0	4	Vehicle Maint.
393.75A3-TAOL	Tires - All others, leaking or inflation less than 50% of the maximum inflation pressure on tire not equipped with ATIS	2	2	8	Vehicle Maint.
393.75A3-TAOLTIS	Tires - All others, leaking in tread area and inflation less than 50% of the maximum inflation pressure on tire equipped with ATIS	1	1	8	Vehicle Maint.
393.75B-TF	Tires - Front, less than 2/32 inch tread depth	1	1	8	Vehicle Maint.
393.75B-TFV	Tires - Front, less than 4/32 inch tread depth	1	0	8	Vehicle Maint.
393.78A-WS	Washers - Inoperative washing system.	2	0	1	Vehicle Maint.
393.95A4-EENA	Emergency Equipment - Fire Extinguishers - not readily accessible or filled	1	0	2	Vehicle Maint.
396.17C-PI	Operating a CMV without documentation of a periodic inspection	1	0	4	Vehicle Maint.
396.5B-L	Lubrication - Oil or grease leak	1	0	3	Vehicle Maint.

Inspection History

Total Inspections: 88


Report			Vehicle			Measure
Inspection Date	Number	State	Plate Number	Plate State	Type	Severity Weight (SW)	Time Weight (TiW)

7/29/2026	CAUGIG000628	CA	64817G4	CA	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.75A3-TAOL Tires - All others, leaking or inflation less than 50% of the maximum inflation pressure on tire not equipped with ATIS (OOS)						8 + 2 (OOS)
7/28/2026	NYD507006422	NY	40682NF	NY	STRAIGHT TRUCK		3
7/20/2026	WVPSC1551000	WV	B295643	WV	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.43DBMA Brake - Breakaway not attached to the towing vehicle (OOS)						4 + 2 (OOS)
6/12/2026	PAE927616376	PA	ZXN8947	PA	TRUCK TRACTOR		3
Driver Fitness Violation: 392.2-MCSR Medical (Certificate) - Operating a CMV while in violation of state medical certification regulations						1
6/11/2026	WVPSC0530559	WV	3851872	IN	STRAIGHT TRUCK		3
Unsafe Driving Violation: 392.2-SLLS3 State/Local Laws - Speeding 11-14 miles per hour over the speed limit						7
6/10/2026	WVPSC1491196	WV	B321145	WV	STRAIGHT TRUCK		3
5/21/2026	WVPSC1610585	WV	31KG3F	MO	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.78A-WS Washers - Inoperative washing system.						1
5/19/2026	WVPSC0140428	WV	3853025	IN	STRAIGHT TRUCK		3
Unsafe Driving Violation: 392.2-SLLCP State/Local Laws - Operate a CMV while using a cellular phone						10
5/13/2026	MINEGUB03123	MI	BE18228	MI	STRAIGHT TRUCK		3
4/27/2026	WVPSC0881132	WV	2902482	IN	STRAIGHT TRUCK		3
4/21/2026	MINEGUB03115	MI	BE38418	MI	STRAIGHT TRUCK		3
Unsafe Driving Violation: 392.2-SLLS2 State/Local Laws - Speeding 6-10 miles per hour over the speed limit						4
3/26/2026	WVRP01000130	WV	2902482	IN	STRAIGHT TRUCK		3
3/23/2026	WVSP00120178	WV	B311971	WV	STRAIGHT TRUCK		3
3/11/2026	WVPSC1371397	WV	B315624	WV	STRAIGHT TRUCK		3
3/9/2026	WVPSC1491075	WV	B303199	WV	STRAIGHT TRUCK		3
3/5/2026	MIWORDN06059	MI	BE12762	MI	STRAIGHT TRUCK		3
Unsafe Driving Violation: 392.2-SLLS4 State/Local Laws - Speeding 15 or more miles per hour over the speed limit						10
2/25/2026	WVPSC1271297	WV	B311963	WV	STRAIGHT TRUCK		3
2/23/2026	CAN8AH006396	CA	79144R3	CA	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.75B-TFV Tires - Front, less than 4/32 inch tread depth						8
2/23/2026	WI5046009584	WI	JB16412	WI	STRAIGHT TRUCK		3
2/13/2026	WVPSC0060529	WV	B305807	WV	STRAIGHT TRUCK		3
2/11/2026	WVPSC0371768	WV	B303175	WV	STRAIGHT TRUCK		3
2/11/2026	NY5L49000145	NY	16839NG	NY	STRAIGHT TRUCK		3
1/23/2026	KYCV44861264	KY	B324530	WV	STRAIGHT TRUCK		2
1/12/2026	WVPSC0911295	WV	B311966	WV	STRAIGHT TRUCK		2
1/6/2026	CAUCW8001203	CA	79113R3	CA	STRAIGHT TRUCK		2
Vehicle Maint. Violation: 393.75A3-TAOL Tires - All others, leaking or inflation less than 50% of the maximum inflation pressure on tire not equipped with ATIS (OOS)						8 + 2 (OOS)
Vehicle Maint. Violation: 393.75B-TF Tires - Front, less than 2/32 inch tread depth (OOS)						8 + 2 (OOS)
12/18/2025	WVPSC1490966	WV	B305874	WV	STRAIGHT TRUCK		2
12/17/2025	CT3082001752	CT	BR30769	CT	STRAIGHT TRUCK		2
Vehicle Maint. Violation: 393.110B3-C Cargo - Insufficient tiedowns (w/o headerboard/blocking) for article(s) of cargo longer than 10 feet (OOS)						3 + 2 (OOS)
12/9/2025	KYCV44713422	KY	B324507	WV	STRAIGHT TRUCK		2
12/2/2025	WVPSC1531660	WV	68T726	WV	STRAIGHT TRUCK		2
12/2/2025	WVPSC1411966	WV	B324509	WV	STRAIGHT TRUCK		2
Vehicle Maint. Violation: 393.75A3-TAOLTIS Tires - All others, leaking in tread area and inflation less than 50% of the maximum inflation pressure on tire equipped with ATIS (OOS)						8 + 2 (OOS)
11/20/2025	WVPSC0530429	WV	B317180	WV	STRAIGHT TRUCK		2
11/19/2025	CAUCZX002012	CA	39382R3	CA	STRAIGHT TRUCK		2
11/18/2025	CAUDV3002407	CA	55342G4	CA	STRAIGHT TRUCK		2
11/17/2025	CT3064001623	CT	BA82154	CT	STRAIGHT TRUCK		2
Vehicle Maint. Violation: 392.8-D Driver - Failed to inspect /use emergency equipment						2
Vehicle Maint. Violation: 393.110B3-C Cargo - Insufficient tiedowns (w/o headerboard/blocking) for article(s) of cargo longer than 10 feet (OOS)						3 + 2 (OOS)
Vehicle Maint. Violation: 393.95A4-EENA Emergency Equipment - Fire Extinguishers - not readily accessible or filled						2
Vehicle Maint. Violation: 393.45D-B Air Brake - Audible air leak at a proper connection						4
Vehicle Maint. Violation: 393.45B2-B-VAC Brake - Vacuum hose(s) or line(s) restricted/abraded/chafed through outer cover-to-cord ply crimped/cracked/broken (OOS)						4 + 2 (OOS)
11/13/2025	WVPSC1481111	WV	B321171	WV	STRAIGHT TRUCK		2
11/7/2025	WVPSC1411925	WV	B233632	WV	STRAIGHT TRUCK		2
Unsafe Driving Violation: 392.2-SLLSWZ State/Local Laws - Speeding work/construction zone						10
11/4/2025	WVPSC1550412	WV	B311965	WV	STRAIGHT TRUCK		2
Vehicle Maint. Violation: 393.43DBMA Brake - Breakaway not attached to the towing vehicle (OOS)						4 + 2 (OOS)
10/28/2025	WVPSC1550391	WV	B303172	WV	STRAIGHT TRUCK		2
Unsafe Driving Violation: 392.2-SLLS2 State/Local Laws - Speeding 6-10 miles per hour over the speed limit						4
10/27/2025	WVPSC1610197	WV	3853639	IN	STRAIGHT TRUCK		2
Vehicle Maint. Violation: 396.5B-L Lubrication - Oil or grease leak						3
10/8/2025	WVPSC1490898	WV	B315629	WV	STRAIGHT TRUCK		2
9/29/2025	WVPSC1371151	WV	49KF8A	MO	STRAIGHT TRUCK		2
Vehicle Maint. Violation: 392.9A2-C Cargo - Vehicle components or dunnage not secured (OOS)						1 + 2 (OOS)
9/26/2025	WVPSC0880852	WV	B315624	WV	STRAIGHT TRUCK		2
9/25/2025	WVPSC0060472	WV	B305810	WV	STRAIGHT TRUCK		2
9/12/2025	WVPSC1241824	WV	3851844	IN	STRAIGHT TRUCK		2
8/21/2025	NET409000529	NE	072119B	NE	STRAIGHT TRUCK		2
8/19/2025	WVPSC1241732	WV	B303186	WV	STRAIGHT TRUCK		2
Vehicle Maint. Violation: 393.78A-WS Washers - Inoperative washing system.						1
Vehicle Maint. Violation: 396.17C-PI Operating a CMV without documentation of a periodic inspection						4
8/15/2025	WVPSC1241719	WV	92KE7A	MO	STRAIGHT TRUCK		2
8/13/2025	CAUE3A002123	CA	96059U3	CA	STRAIGHT TRUCK		2
8/11/2025	WVPSC1590187	WV	B311965	WV	STRAIGHT TRUCK		2
8/5/2025	WVPSC1610024	WV	B29272	WV	STRAIGHT TRUCK		2
7/30/2025	WVPSC0441099	WV	B303175	WV	STRAIGHT TRUCK		1
7/30/2025	WVPSC0880775	WV	B321186	WV	STRAIGHT TRUCK		1
7/30/2025	WVPSC0410971	WV	B317180	WV	STRAIGHT TRUCK		1
7/30/2025	NYSPE3000183	NY	16728NG	NY	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2-SLLTCD State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other						5
7/24/2025	NET456000718	NE	095871B	NE	STRAIGHT TRUCK		1
7/22/2025	PAE941520384	PA	ZWN5527	PA	STRAIGHT TRUCK		1
7/17/2025	WVPSC0910902	WV	B305878	WV	STRAIGHT TRUCK		1
7/15/2025	MIDOWEM03052	MI	BD80732	MI	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.82DUMT Driver - Using a hand-held mobile telephone						10
7/9/2025	WVPSC0371367	WV	B315628	WV	STRAIGHT TRUCK		1
6/25/2025	WVPSC0681069	WV	3853843	IN	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2-SLLTCD State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other						5
5/28/2025	CAUCB4000947	CA	79113R3	CA	STRAIGHT TRUCK		1
5/27/2025	CANF9T001135	CA	84485C4	CA	STRAIGHT TRUCK		1
5/13/2025	WVPSC0680978	WV	3852411	IN	STRAIGHT TRUCK		1
5/7/2025	NYSPE3020537	NY	34942NE	NY	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2-SLLTCD State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other						5
4/25/2025	WVPSC0371180	WV	B311987	WV	STRAIGHT TRUCK		1
4/7/2025	WVPSC1411345	WV	B295636	WV	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2-SLLS2 State/Local Laws - Speeding 6-10 miles per hour over the speed limit						4
3/17/2025	MIHICKG02854	MI	BE12782	MI	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2-SLLTCD State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other						5
3/11/2025	CAUCW8000515	CA	79113R3	CA	STRAIGHT TRUCK		1
3/6/2025	WVPSC1530886	WV	B297647	WV	STRAIGHT TRUCK		1
2/18/2025	CT3022001112	CT	AB12925	CT	TRUCK TRACTOR		1
1/10/2025	CAUH6M000207	CA	15793U3	CA	STRAIGHT TRUCK		1
1/10/2025	CAUH6M000208	CA	18263P2	CA	STRAIGHT TRUCK		1
12/27/2024	CANBYQ006976	CA	39382R3	CA	STRAIGHT TRUCK		1
12/11/2024	WVPSC0370872	WV	B311987	WV	STRAIGHT TRUCK		1
12/4/2024	CAUCZX001336	CA	7S67141	CA	STRAIGHT TRUCK		1
12/2/2024	NET409000317	NE	095516B	NE	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2C Failure to obey traffic control device						5
12/2/2024	WVPSC0910523	WV	B303137	WV	STRAIGHT TRUCK		1
11/20/2024	WI2592000851	WI	FB56549	WI	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2-SLLS3 State/Local Laws - Speeding 11-14 miles per hour over the speed limit						7
11/9/2024	WVPSC0440670	WV	B303187	WV	STRAIGHT TRUCK		1
11/5/2024	NET311000824	NE	9-5871B	NE	STRAIGHT TRUCK		1
10/7/2024	WVPSC1130517	WV	BA15624	WV	STRAIGHT TRUCK		1
9/26/2024	WVPSC1190119	WV	B317119	WV	STRAIGHT TRUCK		1
9/23/2024	NYSPD3010177	NY	11124NF	NY	STRAIGHT TRUCK		1
9/16/2024	CAUCW8000006	CA	39382R3	CA	STRAIGHT TRUCK		1
9/10/2024	CAUCB4000558	CA	22590T3	CA	STRAIGHT TRUCK		1
9/10/2024	WVPSC1460548	WV	2521157	IN	STRAIGHT TRUCK		1
8/29/2024	WVPSC1500441	WV	B303189	WV	STRAIGHT TRUCK		1
8/14/2024	WVPSC1410750	WV	B311965	WV	STRAIGHT TRUCK		1

Reviewed-Not Preventable Crash Activity (vehicles involved in crashes)

Total Number of Crashes: 0

This carrier has no crashes to display.

Crashes Included in SMS (vehicles involved in crashes)

Total Number of Crashes: 7


Report			Vehicle		Crash				Measure = Sum of the Total Weight (TotW)
Date	Number	State	Plate Number	Plate State	Fatal	Inj.	Tow.	HM	Severity Weight (SW)	Time Weight (TiW)	Total Weight (TotW)

6/25/2026	CT2600201660	CT	BX47330	CT	0	0	Yes	No	1	3	3
3/6/2026	MI0003761912	MI	BE23522	MI	0	0	Yes	No	1	3	3
9/19/2025	MI0003611080	MI	BE18229	MI	0	1	Yes	No	2	2	4
7/15/2025	MI0003577207	MI	BE18238	MI	0	1	Yes	No	2	1	2
4/23/2025	SC0025243185	SC	P841603	SC	0	0	Yes	No	1	1	1
9/4/2024	MI0003276668	MI	BD46950	MI	0	0	Yes	No	1	1	1
8/22/2024	CA0009731991	CA	40628R3	CA	0	2	Yes	No	2	1	2

Investigation Results

Acute/Critical Violations: 0

This carrier has no Acute/Critical violations to display.

Summary of Activities

The summary includes information on the 5 most recent investigations and 24 months of inspections and crash history.

Most Recent Investigation:
Total Inspections: 88
- Total Inspections without Violations used in SMS: 61
- Total Inspections with Violations used in SMS: 27
Total Crashes* : 7

*Crashes listed represent a motor carrier’s involvement in reportable crashes, regardless of the carrier’s or driver’s role in the crash. Continue for details.

Continue for more Crash, Inspection & Investigation Details

Carrier Registration

Carrier Registration Details Subject to General Threshold Update Registration Info

Inspection Selection System

For licensing and insurance information, visit Motus: USDOT Registration System.
For safety rating and Out-of-Service (OOS) rates, visit SAFER.
If you are a motor carrier looking for your Inspection Selection System (ISS) value, log in to the FMCSA Portal.

Enforcement Cases

(Six years as of 08/27/2026 updated monthly from FMCSA )

No penalties found

Tools/Resources

SMS Methodology How to Improve Request a Data Review

For U.S. DOT# 3960415

Complete SMS Profile Carrier History Downloads

Summary of Activities (as of 7/31/2026, updated monthly)

The summary includes information on the 5 most recent investigations and 24 months of inspections and crash history.

Most Recent Investigation: None	Total Inspections: 88 Total inspections without violations used in SMS: 61 Total inspections with violations used in SMS: 27	Total Crashes: 7*
	# Insp. OOS Driver Inspections 88 0.0% Vehicle Inspections 53 15.1% Placardable HM Inspections 0 0.0% % Placardable HM Inspections 0.0%	Fatal Crashes 0 Injury Crashes 3 Towaway Crashes 4

*Crashes listed represent a motor carrier’s involvement in reportable crashes, regardless of the carrier’s or driver’s role in the crash. Continue for details.

Downloads

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Average PU × Utilization Factor (as of 7/31/2026, updated monthly)

The SMS normalizes the Unsafe Driving and Crash Indicator BASICs measure by carrier size (i.e., a hybrid power unit and vehicle miles travelled measure) to account for exposure. Carrier size is defined as average power units multiplied by the utilization factor.

2,083 Average PU × Utilization Factor = 2,083 Average Power Units × 1 Utilization Factor

Average Power Units
Utilization Factor

In order to account for changes in a carrier's fleet size during the previous 24 months an average power unit value is used in the calculation to determine a carrier's Unsafe Driving BASIC and Crash Indicator measures.

2,083 Average Power Units = 2,937 Current Power Units + 2,937 Power Units 6 Months Ago + 375 Power Units 18 Months Ago
3

The Utilization Factor is a multiplier that adjusted the average PU values based on the utilization in terms of VMT per average PU.

Determine Carrier Segment: Straight
Straight trucks/other vehicles constituting more than 30% of the total PU
U.S. DOT# 3960415 = 90% Straight trucks/other vehicles
Determine VMT per Average Power Unit
11,445 VMT per Average Power Unit = 23,840,546 VMT From Registration (MCS-150) ÷ 2,083 Average Power Units

Based on Step 1 and 2 calculate the Utilization Factor

Straight Segment
Meets Criteria	VMT per Avgerage PU	Utilization Factor
	< 20,000	1
	20,000 – 60,000	1 = VMT per PU ÷ 20,000
	60,000 – 200,000	3
	> 200,000	1
	No Recent VMT Information	1

Use of SMS Data/Information

FAST Act of 2015:

Readers should not draw conclusions about a carrier's overall safety condition simply based on the data displayed in this system. Unless a motor carrier has received an UNSATISFACTORY safety rating under part 385 of title 49, Code of Federal Regulations, or has otherwise been ordered to discontinue operations by the Federal Motor Carrier Safety Administration, it is authorized to operate on the Nation's roadways.

Safety Measurement System:

The data in the Safety Measurement System (SMS) is performance data used by the Agency and Enforcement Community. A symbol, based on that data, indicates that FMCSA may prioritize a motor carrier for further monitoring.

The symbol is not intended to imply any federal safety rating of the carrier pursuant to 49 USC 31144. Readers should not draw conclusions about a carrier's overall safety condition simply based on the data displayed in this system. Unless a motor carrier in the SMS has received an UNSATISFACTORY safety rating pursuant to 49 CFR Part 385, or has otherwise been ordered to discontinue operations by the FMCSA, it is authorized to operate on the nation's roadways.

Motor carrier safety ratings are available at http://safer.fmcsa.dot.gov and motor carrier licensing and insurance status are available at http://li-public.fmcsa.dot.gov/.