Safety Measurement System - Complete SMS Profile (U.S. DOT# 3960415)

CITIZENS TELECOM SERVICES COMPANY LLC

DBA: FRONTIER

U.S. DOT#: 3960415

Number of Vehicles: 2,937
Number of Drivers: 2,405
Number of Inspections: 72

Safety Rating & OOS Rates

(As of 01/22/2026 updated daily from SAFER )

Not Rated

Out of Service Rates

Type	OOS %	National Avg %
Vehicle	15.2	23.2
Driver	0.0	6.4
Hazmat	0.0	4.4

Licensing and Insurance

(As of 01/22/2026 updated hourly from L&I )

Active For-Hire Authority
Type	Yes/No	MC#/MX#
Property	No
Passenger	No
Household Goods	No
Broker	No

BASIC Status (Public Property Carrier View)

Behavior Analysis & Safety Improvement Categories (BASICs) Based on a 24-month record ending December 26, 2025

On-Road Performance
0.10 Measure	Not Public	0 Measure	1.83 Measure	0 Measure	Not Public	0 Measure
On-Road Performance Detail
Driver Inspections with Unsafe Driving Violations: 11 Safety Event Group: 9-18 driver inspections with Unsafe Driving Violations Avg. PU × UF: 1,309.7 Segment: Straight Carrier	Not Public	Driver Inspections: 72 with HOS Compliance Violations: 0 Safety Event Group: 21-100 relevant driver inspections	Vehicle Inspections: 44 with Vehicle Maint. Violations: 8 Safety Event Group: 21-100 relevant vehicle inspections	Driver Inspections: 72 with Drugs/Alcohol Violations: 0 Safety Event Group: No Safety Event Grouping	Not Public	Driver Inspections: 72 with Driver Fitness Violations: 1 Safety Event Group: 21-100 relevant driver inspections
Investigation Results
No Acute/Critical Violations Discovered	N/A	No Acute/Critical Violations Discovered	No Acute/Critical Violations Discovered	No Acute/Critical Violations Discovered	Not Public	No Acute/Critical Violations Discovered

Select a BASIC icon above to get details, or view your Complete SMS Profile.

Violation Summary

Violations: 26


Violations	Description	# Violations	# OOS Violations	Violation Severity Weight	BASIC

392.16-D	Driver - Failed to use seat belt while operating a CMV.	1	0	7	Unsafe Driving
392.2C	Failure to obey traffic control device	1	0	5	Unsafe Driving
392.2-SLLS2	State/Local Laws - Speeding 6-10 miles per hour over the speed limit.	2	0	4	Unsafe Driving
392.2-SLLS3	State/Local Laws - Speeding 11-14 miles per hour over the speed limit.	1	0	7	Unsafe Driving
392.2-SLLSWZ	State/Local Laws - Speeding work/construction zone.	1	0	10	Unsafe Driving
392.2-SLLTCD	State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety offical, signal, sign, light, lane marking, other.	4	0	5	Unsafe Driving
392.82DUMT	Driver - Using a hand-held mobile telephone.	1	0	10	Unsafe Driving
391.41A-MCPC	Medical (Certificate) - Operating a property-carrying vehicle without possessing a valid medical certificate.	1	0	1	Driver Fitness
392.8-D	Driver - Failed to inspect /use emergency equipment.	1	0	2	Vehicle Maint.
392.9A2-C	Cargo - Vehicle components or dunnage not secured.	1	1	1	Vehicle Maint.
393.110B3-C	Cargo - Insufficient tiedowns (w/o headerboard/blocking) for article(s) of cargo longer than 10 feet.	2	2	3	Vehicle Maint.
393.43DBMA	Brake - Breakaway not attached to the towing vehicle.	2	2	4	Vehicle Maint.
393.45B2-B-VAC	Brake - Vacuum hose(s) or line(s) restricted/abraded/chafed through outer cover-to-cord ply crimped/cracked/broken.	1	1	4	Vehicle Maint.
393.45D-B	Air Brake - Audible air leak at a proper connection.	1	0	4	Vehicle Maint.
393.75A3-TAOLTIS	Tires - All others, leaking and inflation less than 50% of the maximum inflation pressure on tire equipped with ATIS	1	1	8	Vehicle Maint.
393.78A-WS	Washers - Inoperative washing system.	1	0	1	Vehicle Maint.
393.95A4-EENA	Emergency Equipment - Fire Extinguishers - not readily accessible.	1	0	2	Vehicle Maint.
396.17C-PI	Operating a CMV without documentation of a periodic inspection.	2	0	4	Vehicle Maint.
396.5B-L	Lubrication - Oil or grease leak.	1	0	3	Vehicle Maint.

Inspection History

Total Inspections: 72


Report			Vehicle			Measure
Inspection Date	Number	State	Plate Number	Plate State	Type	Severity Weight (SW)	Time Weight (TiW)

12/17/2025	CT3082001752	CT	BR30769	CT	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.110B3-C Cargo - Insufficient tiedowns (w/o headerboard/blocking) for article(s) of cargo longer than 10 feet (OOS)						3 + 2 (OOS)
12/9/2025	KYCV44713422	KY	B324507	WV	STRAIGHT TRUCK		3
12/2/2025	WVPSC1531660	WV	68T726	WV	STRAIGHT TRUCK		3
12/2/2025	WVPSC1411966	WV	B324509	WV	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.75A3-TAOLTIS Tires - All others, leaking in tread area and inflation less than 50% of the maximum inflation pressure on tire equipped with ATIS (OOS)						8 + 2 (OOS)
11/20/2025	WVPSC0530429	WV	B317180	WV	STRAIGHT TRUCK		3
11/19/2025	CAUCZX002012	CA	39382R3	CA	STRAIGHT TRUCK		3
11/18/2025	CAUDV3002407	CA	55342G4	CA	STRAIGHT TRUCK		3
11/17/2025	CT3064001623	CT	BA82154	CT	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.95A4-EENA Emergency Equipment - Fire Extinguishers - not readily accessible						2
Vehicle Maint. Violation: 393.45B2-B-VAC Brake - Vacuum hose(s) or line(s) restricted/abraded/chafed through outer cover-to-cord ply crimped/cracked/broken (OOS)						4 + 2 (OOS)
Vehicle Maint. Violation: 393.110B3-C Cargo - Insufficient tiedowns (w/o headerboard/blocking) for article(s) of cargo longer than 10 feet (OOS)						3 + 2 (OOS)
Vehicle Maint. Violation: 393.45D-B Air Brake - Audible air leak at a proper connection						4
Vehicle Maint. Violation: 392.8-D Driver - Failed to inspect /use emergency equipment						2
11/13/2025	WVPSC1481111	WV	B321171	WV	STRAIGHT TRUCK		3
11/7/2025	WVPSC1411925	WV	B233632	WV	STRAIGHT TRUCK		3
Unsafe Driving Violation: 392.2-SLLSWZ State/Local Laws - Speeding work/construction zone						10
11/4/2025	WVPSC1550412	WV	B311965	WV	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.43DBMA Brake - Breakaway not attached to the towing vehicle (OOS)						4 + 2 (OOS)
10/28/2025	WVPSC1550391	WV	B303172	WV	STRAIGHT TRUCK		3
Unsafe Driving Violation: 392.2-SLLS2 State/Local Laws - Speeding 6-10 miles per hour over the speed limit						4
10/27/2025	WVPSC1610197	WV	3853639	IN	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 396.5B-L Lubrication - Oil or grease leak						3
10/8/2025	WVPSC1490898	WV	B315629	WV	STRAIGHT TRUCK		3
9/29/2025	WVPSC1371151	WV	49KF8A	MO	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 392.9A2-C Cargo - Vehicle components or dunnage not secured (OOS)						1 + 2 (OOS)
9/26/2025	WVPSC0880852	WV	B315624	WV	STRAIGHT TRUCK		3
9/25/2025	WVPSC0060472	WV	B305810	WV	STRAIGHT TRUCK		3
9/12/2025	WVPSC1241824	WV	3851844	IN	STRAIGHT TRUCK		3
8/21/2025	NET409000529	NE	072119B	NE	STRAIGHT TRUCK		3
8/19/2025	WVPSC1241732	WV	B303186	WV	STRAIGHT TRUCK		3
Vehicle Maint. Violation: 393.78A-WS Washers - Inoperative washing system.						1
Vehicle Maint. Violation: 396.17C-PI Operating a CMV without documentation of a periodic inspection						4
8/15/2025	WVPSC1241719	WV	92KE7A	MO	STRAIGHT TRUCK		3
8/13/2025	CAUE3A002123	CA	96059U3	CA	STRAIGHT TRUCK		3
8/11/2025	WVPSC1590187	WV	B311965	WV	STRAIGHT TRUCK		3
8/5/2025	WVPSC1610024	WV	B29272	WV	STRAIGHT TRUCK		3
7/30/2025	WVPSC0441099	WV	B303175	WV	STRAIGHT TRUCK		3
7/30/2025	WVPSC0880775	WV	B321186	WV	STRAIGHT TRUCK		3
7/30/2025	WVPSC0410971	WV	B317180	WV	STRAIGHT TRUCK		3
7/30/2025	NYSPE3000183	NY	16728NG	NY	STRAIGHT TRUCK		3
Unsafe Driving Violation: 392.2-SLLTCD State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other						5
7/24/2025	NET456000718	NE	095871B	NE	STRAIGHT TRUCK		3
7/22/2025	PAE941520384	PA	ZWN5527	PA	STRAIGHT TRUCK		3
7/17/2025	WVPSC0910902	WV	B305878	WV	STRAIGHT TRUCK		3
7/15/2025	MIDOWEM03052	MI	BD80732	MI	STRAIGHT TRUCK		3
Unsafe Driving Violation: 392.82DUMT Driver - Using a hand-held mobile telephone						10
7/9/2025	WVPSC0371367	WV	B315628	WV	STRAIGHT TRUCK		3
6/25/2025	WVPSC0681069	WV	3853843	IN	STRAIGHT TRUCK		2
Unsafe Driving Violation: 392.2-SLLTCD State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other						5
5/28/2025	CAUCB4000947	CA	79113R3	CA	STRAIGHT TRUCK		2
5/27/2025	CANF9T001135	CA	84485C4	CA	STRAIGHT TRUCK		2
5/13/2025	WVPSC0680978	WV	3852411	IN	STRAIGHT TRUCK		2
5/7/2025	NYSPE3020537	NY	34942NE	NY	STRAIGHT TRUCK		2
Unsafe Driving Violation: 392.2-SLLTCD State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other						5
4/25/2025	WVPSC0371180	WV	B311987	WV	STRAIGHT TRUCK		2
4/7/2025	WVPSC1411345	WV	B295636	WV	STRAIGHT TRUCK		2
Unsafe Driving Violation: 392.2-SLLS2 State/Local Laws - Speeding 6-10 miles per hour over the speed limit						4
3/17/2025	MIHICKG02854	MI	BE12782	MI	STRAIGHT TRUCK		2
Unsafe Driving Violation: 392.2-SLLTCD State/Local Laws - Failed to obey a traffic control device - Permanent or Temporary - e.g., safety official, signal, sign, light, lane marking, other						5
3/11/2025	CAUCW8000515	CA	79113R3	CA	STRAIGHT TRUCK		2
3/6/2025	WVPSC1530886	WV	B297647	WV	STRAIGHT TRUCK		2
2/18/2025	CT3022001112	CT	AB12925	CT	TRUCK TRACTOR		2
1/10/2025	CAUH6M000207	CA	15793U3	CA	STRAIGHT TRUCK		2
1/10/2025	CAUH6M000208	CA	18263P2	CA	STRAIGHT TRUCK		2
12/27/2024	CANBYQ006976	CA	39382R3	CA	STRAIGHT TRUCK		2
12/11/2024	WVPSC0370872	WV	B311987	WV	STRAIGHT TRUCK		1
12/4/2024	CAUCZX001336	CA	7S67141	CA	STRAIGHT TRUCK		1
12/2/2024	NET409000317	NE	095516B	NE	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2C Failure to obey traffic control device						5
12/2/2024	WVPSC0910523	WV	B303137	WV	STRAIGHT TRUCK		1
11/20/2024	WI2592000851	WI	FB56549	WI	STRAIGHT TRUCK		1
Unsafe Driving Violation: 392.2-SLLS3 State/Local Laws - Speeding 11-14 miles per hour over the speed limit						7
11/9/2024	WVPSC0440670	WV	B303187	WV	STRAIGHT TRUCK		1
11/5/2024	NET311000824	NE	9-5871B	NE	STRAIGHT TRUCK		1
10/7/2024	WVPSC1130517	WV	BA15624	WV	STRAIGHT TRUCK		1
9/26/2024	WVPSC1190119	WV	B317119	WV	STRAIGHT TRUCK		1
9/23/2024	NYSPD3010177	NY	11124NF	NY	STRAIGHT TRUCK		1
9/16/2024	CAUCW8000006	CA	39382R3	CA	STRAIGHT TRUCK		1
9/10/2024	CAUCB4000558	CA	22590T3	CA	STRAIGHT TRUCK		1
9/10/2024	WVPSC1460548	WV	2521157	IN	STRAIGHT TRUCK		1
8/29/2024	WVPSC1500441	WV	B303189	WV	STRAIGHT TRUCK		1
8/14/2024	WVPSC1410750	WV	B311965	WV	STRAIGHT TRUCK		1
7/30/2024	NET311000723	NE	10-844M	NE	STRAIGHT TRUCK		1
7/23/2024	WVPSC1410670	WV	B303160	WV	STRAIGHT TRUCK		1
7/15/2024	CAUCZX001149	CA	79113R3	CA	STRAIGHT TRUCK		1
6/11/2024	CT3064001199	CT	BM70087	CT	STRAIGHT TRUCK		1
4/11/2024	WVPSC0060139	WV	B303168	WV	STRAIGHT TRUCK		1
Driver Fitness Violation: 391.41A-MCPC Medical (Certificate) - Operating a commercial vehicle without showing proof of a valid medical certification upon request when medical certification is required.						1
Unsafe Driving Violation: 392.16-D Driver - Failed to use seat belt while operating a CMV						7
3/15/2024	WVPSC0370186	WV	B303174	WV	STRAIGHT TRUCK		1
Vehicle Maint. Violation: 393.43DBMA Brake - Breakaway not attached to the towing vehicle (OOS)						4 + 2 (OOS)
Vehicle Maint. Violation: 396.17C-PI Operating a CMV without documentation of a periodic inspection						4
2/22/2024	CAUCI2001379	CA	22588T3	CA	STRAIGHT TRUCK		1
2/21/2024	WVPSC1670127	WV	B306977	WV	STRAIGHT TRUCK		1
2/13/2024	CAUDMC002618	CA	79122R3	CA	STRAIGHT TRUCK		1
2/12/2024	WVPSC0970059	WV	B303177	WV	STRAIGHT TRUCK		1

Reviewed-Not Preventable Crash Activity (vehicles involved in crashes)

Total Number of Crashes: 0

This carrier has no crashes to display.

Crashes Included in SMS (vehicles involved in crashes)

Total Number of Crashes: 5


Report			Vehicle		Crash				Measure = Sum of the Total Weight (TotW)
Date	Number	State	Plate Number	Plate State	Fatal	Inj.	Tow.	HM	Severity Weight (SW)	Time Weight (TiW)	Total Weight (TotW)

9/19/2025	MI0003611080	MI	BE18229	MI	0	1	Yes	No	2	3	6
7/15/2025	MI0003577207	MI	BE18238	MI	0	1	Yes	No	2	3	6
4/23/2025	SC0025243185	SC	P841603	SC	0	0	Yes	No	1	2	2
9/4/2024	MI0003276668	MI	BD46950	MI	0	0	Yes	No	1	1	1
8/22/2024	CA0009731991	CA	40628R3	CA	0	2	Yes	No	2	1	2

Investigation Results

Acute/Critical Violations: 0

This carrier has no Acute/Critical violations to display.

Summary of Activities

The summary includes information on the 5 most recent investigations and 24 months of inspections and crash history.

Most Recent Investigation:
Total Inspections: 72
- Total Inspections without Violations used in SMS: 53
- Total Inspections with Violations used in SMS: 19
Total Crashes* : 5

*Crashes listed represent a motor carrier’s involvement in reportable crashes, regardless of the carrier’s or driver’s role in the crash. Continue for details.

Continue for more Crash, Inspection & Investigation Details

Carrier Registration

Carrier Registration Details Subject to General Threshold Update Registration Info

Enforcement Cases

(Six years as of 01/22/2026 updated monthly from FMCSA )

No penalties found

Tools/Resources

SMS Methodology How to Improve Request a Data Review

For U.S. DOT# 3960415

Complete SMS Profile Carrier History Downloads

Summary of Activities (as of 12/26/2025, updated monthly)

The summary includes information on the 5 most recent investigations and 24 months of inspections and crash history.

Most Recent Investigation: None	Total Inspections: 72 Total inspections without violations used in SMS: 53 Total inspections with violations used in SMS: 19	Total Crashes: 5*
	# Insp. OOS Driver Inspections 72 0.0% Vehicle Inspections 44 13.6% Placardable HM Inspections 0 0.0% % Placardable HM Inspections 0.0%	Fatal Crashes 0 Injury Crashes 3 Towaway Crashes 2

*Crashes listed represent a motor carrier’s involvement in reportable crashes, regardless of the carrier’s or driver’s role in the crash. Continue for details.

Downloads

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Average PU × Utilization Factor (as of 12/26/2025, updated monthly)

The SMS normalizes the Unsafe Driving and Crash Indicator BASICs measure by carrier size (i.e., a hybrid power unit and vehicle miles travelled measure) to account for exposure. Carrier size is defined as average power units multiplied by the utilization factor.

1,309.7 Average PU × Utilization Factor = 1,309.7 Average Power Units × 1 Utilization Factor

Average Power Units
Utilization Factor

In order to account for changes in a carrier's fleet size during the previous 24 months an average power unit value is used in the calculation to determine a carrier's Unsafe Driving BASIC and Crash Indicator measures.

1,309.7 Average Power Units = 2,937 Current Power Units + 375 Power Units 6 Months Ago + 617 Power Units 18 Months Ago
3

The Utilization Factor is a multiplier that adjusted the average PU values based on the utilization in terms of VMT per average PU.

Determine Carrier Segment: Straight
Straight trucks/other vehicles constituting more than 30% of the total PU
U.S. DOT# 3960415 = 90% Straight trucks/other vehicles
Determine VMT per Average Power Unit
18,203 VMT per Average Power Unit = 23,840,546 VMT From Registration (MCS-150) ÷ 1,309.7 Average Power Units

Based on Step 1 and 2 calculate the Utilization Factor

Straight Segment
Meets Criteria	VMT per Avgerage PU	Utilization Factor
	< 20,000	1
	20,000 – 60,000	1 = VMT per PU ÷ 20,000
	60,000 – 200,000	3
	> 200,000	1
	No Recent VMT Information	1

Use of SMS Data/Information

FAST Act of 2015:

Readers should not draw conclusions about a carrier's overall safety condition simply based on the data displayed in this system. Unless a motor carrier has received an UNSATISFACTORY safety rating under part 385 of title 49, Code of Federal Regulations, or has otherwise been ordered to discontinue operations by the Federal Motor Carrier Safety Administration, it is authorized to operate on the Nation's roadways.

Safety Measurement System:

The data in the Safety Measurement System (SMS) is performance data used by the Agency and Enforcement Community. A symbol, based on that data, indicates that FMCSA may prioritize a motor carrier for further monitoring.

The symbol is not intended to imply any federal safety rating of the carrier pursuant to 49 USC 31144. Readers should not draw conclusions about a carrier's overall safety condition simply based on the data displayed in this system. Unless a motor carrier in the SMS has received an UNSATISFACTORY safety rating pursuant to 49 CFR Part 385, or has otherwise been ordered to discontinue operations by the FMCSA, it is authorized to operate on the nation's roadways.

Motor carrier safety ratings are available at http://safer.fmcsa.dot.gov and motor carrier licensing and insurance status are available at http://li-public.fmcsa.dot.gov/.