Complaint Categories

 
This page provides a listing of the the individual complaints that can be selected by shippers (from a pre-defined list) in the National Consumer Complaint Database (NCCDB) as well as the category to which the individual complaint belongs.
OPERATING AUTHORITY
  • Carrier is operating without required interstate operating authority or registration.
  • Broker using carriers (Moving Companies) that don't have operating authority.
  • Carrier is operating without a valid process agent
FINANCIAL RESPONSIBILITY
  • Carrier is operating without required insurance
  • Carrier is operating without required trust fund or bond
  • Trust fund or bond company is not solvent (49 CFR Part 387 Subpart C)
  • Process agent is not responsive
SHIPMENT DOCUMENTS
  • Broker or Moving company did not provide me with a copy of the "Your Rights And Responsibilities When You Move" pamphlet and the "Ready to Move" brochure.
  • Moving company did not provide a written description of their complaint or inquiry process.
  • Moving company did not prepare or provide an order for service.
  • Moving company did not inform me of the availability of a neutral arbitration process.
  • Moving company did not prepare or provide an itemized inventory of every box and unboxed item included in the shipment.
  • Moving company did not prepare or provide a bill of lading.
ESTIMATES/FINAL CHARGES
  • Moving company did not provide a concise, easy-to-read written (binding or non-binding) estimate of the charges.
  • Moving company did not honor the form of payment specified in the estimate. (Example: the company agreed to payment by personal check in the estimate, but upon delivery they insisted on cash).
  • Moving Company did not honor a binding estimate.
  • Moving company requested more than 110% of a non-binding estimate at the time of delivery of the shipment.
  • Estimated freight charges: $
  • Total deposit paid prior to pickup: $
  • Total freight charges requested at delivery: $
  • Broker provided estimates that are much lower than actual charges from Moving Company.
WEIGHING
  • Moving company did not provide an opportunity for me to observe the weighing
  • I asked the mover to re-weigh the shipment and they refused.
  • Moving company would not adjust charges based on re-weighing of the shipment.
HOSTAGE
  • Moving company did not deliver my goods or will not provide their location
  • Number of days the shipment was held beyond delivery (enter Number or 'Unknown'):
  • Amount requested from carrier in order to deliver shipment (enter Amount or 'Unknown'): $
  • Value of the shipment (enter Value or 'Unknown'): $
PICKUP AND DELIVERY
  • Auto Hauler did not notify me of a delay in picking up my goods.
  • Moving company did not notify me of a delay in picking up my goods.
  • Scheduled pickup date:
  • Actual pickup date:
  • I was not notified of a delay in the delivery of my goods
  • Scheduled delivery date:
  • Actual delivery date:
LOSS AND DAMAGE
  • There were significant loss and/or damage to the contents of the shipment.
  • Estimated amount of loss and damage: $
CLAIM SETTLEMENT
  • Auto Hauler did not offer me a claim settlement.
  • Moving Company did not offer me a claim settlement.
  • Auto Hauler is not responding to a filed complaint or an inquiry.
  • Moving Company is not responding to a filed complaint or an inquiry.
  • Auto Hauler refuses to participate in the arbitration process.
  • Moving Company refuses to participate in the arbitration process.
OTHER COMMERCIAL COMPLAINTS
  • The company that contracted with me for this job has refused to pay for the services that we agreed to, and that I/my company performed
  • The complaint involved improper insurance coverage for transportation of personal automobile, motorcycle, or machinery with combustible engines
  • A laborer was needed to load or unload the shipment; the company did not provide this service or compensate me for it
  • The company attempted to coerce or did coerce me into loading/unloading the shipment
  • The shipper or receiver attempted to coerce or coerced the complainant into loading/unloading (lumping) the shipment
OWNER OPERATOR – LEASING VIOLATIONS
  • Payment Period – Failure to remit payment to Owner Operator within 15 days after submission of delivery documents and other paperwork concerning a trip in the service of the authorized carrier
  • Escrow Funds – Failure to remit payment to Owner Operator within 45 days after termination
  • Copy of Rated Freight Bill – Failure to give the owner operator a copy of the rated freight bill
  • Tariff or Other Document – Failure to permit the owner operator to view tariff or other document which rates and charges are computed
  • Charge Back Items – Failure to permit owner operator to view documents which are necessary to determine validity of charges
CONSUMER COMPLAINT(DECEPTIVE BUSINESS PRACTICES)
  • False Advertising by a Mover (motor carrier)
  • Household Goods Broker misrepresenting itself as a Mover. Website didn’t indicate Broker status nor did Broker mention it when arranging the move
  • Auto Hauler Broker misrepresenting itself as a Mover. Website didn’t indicate Broker status nor did Broker mention it when arranging the transport
  • Mover, in addition to valuation, sold or procured an insurance policy that was not genuine
  • Mover demanded payment for services not provided
  • Auto Hauler demanded payment for services not provided
  • Broker failed to return the deposit when a move was cancelled within timeframe specified in their policy.
  • Broker failed to provide a list of carriers (Moving Companies) they use on their website/advertisements.
WHISTLEBLOWER COMPLAINT
  • Theft from the Household Goods shipments
  • Charging for services not provided
  • False advertising
  • Broker and Motor Carrier comingling finances
  • Fraud involving credit cards
  • Other fraudulent activity (explain)