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| Operating Authority |
- Carrier is operating without required interstate operating authority or registration.
- Carrier is operating without a valid process agent
- Broker using carriers (Moving Companies) that don't have operating authority.
- Carrier is operating without required interstate operating authority or registration
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| Financial Responsibility |
- Broker did not have a surety bond or trust fund in effect for $75,000
- Process agent is not responsive
- Trust fund or bond company is not solvent (49 CFR Part 387 Subpart C)
- Carrier is operating without required trust fund or bond
- Carrier is operating without required insurance
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| Shipment Documents |
- "Broker or Moving company did not provide the customer with a copy of the \"Your Rights And Responsibilities When You Move\" pamphlet and the \"Ready to Move\" brochure."
- Moving company did not prepare or provide a bill of lading.
- Moving company did not inform me of the availability of a neutral arbitration process.
- Moving company did not prepare or provide an itemized inventory of every box and unboxed item included in the shipment.
- Moving company did not inform the customer of the availability of a neutral arbitration process.
- "Broker or Moving company did not provide me with a copy of the \"Your Rights And Responsibilities When You Move\" pamphlet and the \"Ready to Move\" brochure."
- Moving company did not provide a written description of their complaint or inquiry process.
- Moving company did not prepare or provide an order for service.
- Moving company did not prepare or provide an order for service.
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| Estimates/Final Charges |
- Moving company did not provide a concise, easy-to-read written (binding or non-binding) estimate of the charges.
- Total deposit paid prior to pickup:
- Moving company did not provide a concise, easy-to-read written (binding or non-binding) estimate of the charges.
- Total freight charges requested at delivery:
- Estimated freight charges:
- Moving Company did not honor a binding estimate.
- Moving company did not honor the form of payment specified in the estimate. (Example: the company agreed to payment by personal check in the estimate, but upon delivery they insisted on cash).
- Moving company requested more than 110% of a non-binding estimate at the time of delivery of the shipment.
- Moving company requested more than 110% of a non-binding estimate at the time of delivery of the shipment.
- Broker provided estimates that are much lower than actual charges from Moving Company.
- Moving company did not provide a concise, easy-to-read written (binding or non-binding) estimate of the charges.
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| Weighing |
- The customer asked the mover to re-weigh the shipment and they refused.
- I asked the mover to re-weigh the shipment and they refused.
- Moving company did not provide an opportunity for the customer to observe the weighing.
- Moving company would not adjust charges based on re-weighing of the shipment.
- Moving company did not provide an opportunity for me to observe the weighing
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| Hostage Goods |
- A written estimate was provided to me.
- A written estimate was provided to me.
- A written estimate was provided to me.
- Amount requested from carrier in order to deliver shipment:
- What is the amount of the estimate?
- Moving Company refused to deliver my goods or did not provide the location of my goods after payment.
- I have already paid (or offered to pay) the Moving Company the amount due.
- I received a bill of lading.
- I received a bill of lading.
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| Pickup and Delivery |
- Scheduled delivery date:
- Scheduled pickup date:
- Auto Hauler did not notify the customer of a delay in picking up their goods.
- I was not notified of a delay in the delivery of my goods
- Auto Hauler did not notify me of a delay in picking up my goods.
- Actual delivery date:
- Actual pickup date:
- The customer was not notified of a delay in the delivery of their goods.
- Moving company did not notify me of a delay in picking up my goods.
- Moving company did not notify the customer of a delay in picking up their goods.
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| Loss and Damage |
- Estimated amount of loss and damage:
- There were significant loss and/or damage to the contents of the shipment.
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| Claim Settlement |
- Auto Hauler is not responding to a filed complaint or an inquiry.
- Moving Company refuses to participate in the arbitration process.
- Moving Company is not responding to a filed complaint or an inquiry.
- Auto Hauler refuses to participate in the arbitration process.
- Auto Hauler did not offer me a claim settlement.
- Moving Company did not offer me a claim settlement.
- Moving Company did not offer a claim settlement.
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| Other Commercial Complaints |
- A laborer was needed to load or unload the shipment; the company did not provide this service or compensate me for it
- The complaint involved improper insurance coverage for transportation of personal automobile, motorcycle, or machinery with combustible engines
- The company that contracted with me for this job has refused to pay for the services that we agreed to, and that I/my company performed
- The shipper or receiver attempted to coerce or coerced the complainant into loading/unloading (lumping) the shipment
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| Owner Operator – Leasing Violations |
- Tariff or Other Document – Failure to permit the owner operator to view tariff or other document which rates and charges are computed
- Copy of Rated Freight Bill – Failure to give the owner operator a copy of the rated freight bill
- Escrow Funds – Failure to remit payment to Owner Operator within 45 days after termination
- Charge Back Items – Failure to permit owner operator to view documents which are necessary to determine validity of charges
- Payment Period - Failure to remit payment to Owner Operator within 15 days after submission of delivery documents and other paperwork concerning a trip in the service of the authorized carrier
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| Consumer Complaint |
- False Advertising by a Mover (motor carrier)
- Household Goods Broker misrepresenting itself as a Mover. Website didn't indicate Broker status nor did Broker mention it when arranging the move
- Auto Hauler demanded payment for services not provided
- Auto Hauler Broker misrepresenting itself as a Mover. Website didn't indicate Broker status nor did Broker mention it when arranging the transport
- Broker failed to provide a list of carriers (Moving Companies) they use on their website/advertisements.
- Broker failed to return the deposit when a move was cancelled within timeframe specified in their policy.
- Mover, in addition to valuation, sold or procured an insurance policy that was not genuine
- Mover demanded payment for services not provided
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| Whistleblower Complaint |
- Broker and Motor Carrier comingling finances
- Charging for services not provided
- False advertising
- Theft from the Household Goods shipments
- Fraud involving credit cards
- Other fraudulent activity (explain)
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