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CROSS COUNTRY MOVING AND STORAGE

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The information below is based on data from 6/26/2020
U.S. DOT# 829126 is currently under an Out-of-Service order from FMCSA and shall not operate. Out-of-Service Reason: Denial of Access|interstate commerce. They may still operate in intrastate commerce, unless prohibited by the State..
Company Details
 
Name : CROSS COUNTRY MOVING AND STORAGE 
USDOT Number : 829126 
MC # : 576071 

Address : 520 N 9TH ST
LEBANON, PA 17046
Mailing Address : 609 SW 8TH ST
BENTONVILLE, AR 72712
Telephone : (800)755-6581 
Fax :  
 
Safety and Insurance
 
Safety Rating : Not Rated
Review Date :  
Most recent Safety Rating Data

Licensing & Insurance Status : Insurance Data

Fleet Size
 
Number of Trucks :
Number of Tractors : 45 
Number of Trailers :
Household Goods Complaint History
 

The National Consumer Complaint Database (NCCDB) allows consumers to file complaints regarding household goods moving companies, including brokers, carriers and freight forwarders. This system also allows HHG companies the ability to view the individual details of the complaints and to challenge duplicate or fraudulent complaints. In order to access this system, please visit: http://nccdb.fmcsa.dot.gov.

The following table reports the number of complaints lodged in the NCCDB against the selected HHG company in the last four years. When making comparison between companies, it is important to take into account the size of the companies. Larger companies are capable of handling more moves; and therefore, are more likely to have complaints lodged against them. The data shown above under fleet size can be used for assessing the size of a company.

 Year   Total Complaints *1
2018 56
2019 7
 
Complaints by Category *2  Year  
 2018    2019  
Unauthorized Operations*3 n/a   n/a  
Operating Authority*3 1   1  
Insurance*3 0   1  
Shipment Documents 27   5  
Estimates/Final Charges 45   7  
Weighing 17   4  
Hostage 7   0  
Pickup and Delivery 30   3  
Loss and Damage 20   5  
Claim Settlement 20   4  
Other Commercial Complaints 16   0  
Owner Operator Leasing Violations*4 1   0  
Consumer Complaint(Deceptive Business Practices)*4 14   3  
Whistleblower Complaint*4 1   0  
 
*1 A single complaint can belong to more than one category; therefore, the sum of the complaints in each category may not equal the total complaints.
*2 Click here for a list of the complaints associated with each category.

New complaint categories were released on November 12th, 2015
*3 Unauthorized Operations now has two additional complaint categories Operating Authority and Insurance.
*4 New complaint category: Owner operator - leasing violations, Consumer Complaint (Deceptive Business practices), Whistleblower Complaint.

 
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