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NORTH AMERICAN VAN LINES, INC.

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The information below is based on data from 8/30/2019
Company Details
 
Name : NORTH AMERICAN VAN LINES, INC. 
USDOT Number : 70851 
MC # : 107012 

Address : 101 EAST WASHINGTON BLVD SUITE 1100
FORT WAYNE, IN 46802
Mailing Address : Same as above
Telephone : (260)429-2511 
Fax : (260) 429-3811 
 
Safety and Insurance
 
Safety Rating : Satisfactory
Review Date :  2/8/2019
Most recent Safety Rating Data

Licensing & Insurance Status : Insurance Data

Fleet Size
 
Number of Trucks : 177 
Number of Tractors : 688 
Number of Trailers : 1671 
Household Goods Complaint History
 

The National Consumer Complaint Database (NCCDB) allows consumers to file complaints regarding household goods moving companies, including brokers, carriers and freight forwarders. This system also allows HHG companies the ability to view the individual details of the complaints and to challenge duplicate or fraudulent complaints. In order to access this system, please visit: http://nccdb.fmcsa.dot.gov.

The following table reports the number of complaints lodged in the NCCDB against the selected HHG company in the last four years. When making comparison between companies, it is important to take into account the size of the companies. Larger companies are capable of handling more moves; and therefore, are more likely to have complaints lodged against them. The data shown above under fleet size can be used for assessing the size of a company.

 Year   Total Complaints *1
2017 25
2018 33
2019 19
 
Complaints by Category *2  Year  
 2017    2018    2019  
Unauthorized Operations*3 n/a   n/a   n/a  
Operating Authority*3 0   0   0  
Insurance*3 0   0   0  
Shipment Documents 9   13   10  
Estimates/Final Charges 3   6   8  
Weighing 6   9   11  
Hostage 0   0   0  
Pickup and Delivery 9   12   8  
Loss and Damage 15   18   11  
Claim Settlement 11   12   7  
Other Commercial Complaints 3   2   0  
Owner Operator Leasing Violations*4 0   0   0  
Consumer Complaint(Deceptive Business Practices)*4 2   2   2  
Whistleblower Complaint*4 0   0   0  
 
*1 A single complaint can belong to more than one category; therefore, the sum of the complaints in each category may not equal the total complaints.
*2 Click here for a list of the complaints associated with each category.

New complaint categories were released on November 12th, 2015
*3 Unauthorized Operations now has two additional complaint categories Operating Authority and Insurance.
*4 New complaint category: Owner operator - leasing violations, Consumer Complaint (Deceptive Business practices), Whistleblower Complaint.

 
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