VAN LINES EXPRESS BRAND LLC (U.S. DOT# 3669742) is NOT authorized by FMCSA to transport or arrange the transportation of Household Goods.
A household goods motor carrier transports customers’ personal household possessions.
A household goods broker arranges the transportation of a customers’ personal household possessions. Brokers do not have vehicles and do not assume responsibility nor take possession of the household goods. Brokers are an intermediary between the shipper (customer) and carrier.
The National Consumer Complaint Database (NCCDB) allows consumers to file complaints regarding household goods moving companies, including brokers, carriers and freight forwarders. This system also allows HHG companies the ability to view the individual details of the complaints and to challenge duplicate or fraudulent complaints.
In order to access this system, please visit:
The following table reports the number of complaints lodged in the NCCDB against the selected HHG company in the last four years. When making comparison between companies, it is important to take into account the size of the companies. Larger companies are capable of handling more moves; and therefore, are more likely to have complaints lodged against them. The data shown above under fleet size can be used for assessing the size of a company.
Total Complaints *1
Complaints by Category *2
Pickup and Delivery
Loss and Damage
Other Commercial Complaints
Owner Operator – Leasing Violations*4
Consumer Complaint(Deceptive Business Practices)*4
*1 A single complaint can belong to more than one category; therefore, the sum of the complaints in each
category may not equal the total complaints. *2 Click here for a list of the complaints associated with each category.
New complaint categories were released on November 12th, 2015
*3 Unauthorized Operations now has two additional complaint categories Operating Authority and Insurance.
*4 New complaint category: Owner operator - leasing violations, Consumer Complaint (Deceptive Business practices), Whistleblower Complaint.