Protect Your Move
Home Are you Moving? Search Movers & Complaint History State/Local Resources Regulations & Enforcement About us

Home > Search Movers & Complaint History > Search Results > STATES VAN LINES, INC.
 
Search by State
 
Search by Company
 
  

STATES VAN LINES, INC.

Print this Page   
Back to Search Results

The information below is based on data from 3/28/2014
Company Details
 
Name : STATES VAN LINES, INC. 
USDOT Number : 1197789 
MC # : 476550 

Address : 1351 NW 22 ST STE 101
POMPANO BEACH, FL 33069
Mailing Address : Same as above
Telephone : (800)368-1422 
Fax : (800) 360-7962 
 
Safety and Insurance
 
Safety Rating : Not Rated
Review Date :  
Most recent Safety Rating Data

Licensing & Insurance Status : Registered
Most recent Insurance Data

Fleet Size
 
Number of Trucks :
Number of Tractors :
Number of Trailers :
Household Goods Complaint History
 

The National Consumer Complaint Database (NCCDB) allows consumers to file complaints regarding household goods moving companies, including brokers, carriers and freight forwarders. This system also allows HHG companies the ability to view the individual details of the complaints and to challenge duplicate or fraudulent complaints. In order to access this system, please visit: http://nccdb.fmcsa.dot.gov.

The following table reports the number of complaints lodged in the NCCDB against the selected HHG company. When making comparison between companies, it is important to take into account the size of the companies. Larger companies are capable of handling more moves; and therefore, are more likely to have complaints lodged against them. The data shown above under fleet size can be used for assessing the size of a company.

 Year   Total Complaints a
2013 1
2012 9
2011 9
2010 28
2009 1
2008 5
2006 1
2005 1
 
 Year   Complaints by Category b
 Unauthorized Operations    Shipment Documents    Estimates/Final Charges    Weighing    Hostage    Pickup and Delivery    Loss and Damage    Claim Settlement    Other Commercial Complaints   Non-Categorized
2013 0   0   0   0   0   0   1   1   0 0
2012 0   8   7   3   0   6   3   7   0 0
2011 0   7   7   3   0   3   6   5   0 0
2010 1   13   22   11   9   16   9   11   1 0
2009 0   1   0   1   1   1   0   0   0 0
2008 0   2   2   2   1   2   4   3   0 0
2006 0   0   0   0   0   0   1   0   0 0
2005 0   0   0   0   0   0   1   0   0 0
 
a A single complaint can belong to more than one category; therefore, the sum of the complaints in each category may not equal the total complaints.
b Click here for a list of the complaints associated with each category.

Behavior Analysis and Safety Improvement Categories (BASICs)

Behavior Analysis and Safety Improvement Categories (BASICs)
BASICs Overview On-Road Investigation BASICs
Status
Unsafe Driving < 3 insp. w/ viol.    
Hours-of-Service (HOS) Compliance 98.5%   Alert
Driver Fitness < 5 insp. w/ viol.    
Controlled Substances and Alcohol 0%    
Vehicle Maintenance 74.1%    

Please visit the Safety Measurement System for more information.
  • This website uses the Motor Carrier Safety Measurement System (SMS), which is based on current federal motor carrier safety data and measures a company’s compliance with Federal Motor Carrier Safety Administration regulations. The assessments cover 24 months of activity and the results displayed here are updated monthly.

  • The SMS provides an assessment of a company's on-road performance and investigation results across the listed, publicly available, Behavior Analysis Safety Improvement Categories (BASICs).
Serious violation cited within last 12 months from an investigation.
Denotes this carrier exceeds the FMCSA intervention threshold relative to its safety event grouping based upon roadside data and/or has been cited with one or more serious violations within the past 12 months during an investigation. Therefore, this carrier may be prioritized for an intervention action and roadside inspection.
 
BASIC percentiles range between 0 (best) and 100 (worst) and are calculated for companies with sufficient data related to each BASIC. Within each BASIC, a percentile is assigned from 0 to 100 based on the companies' safety compliance. For example, a percentile value of 95 means that the company performed WORSE than 95% of the companies in the group (higher BASIC measures indicate less compliance).
Go to Top of Page  
 
Department of Transportation logo

Feedback | Privacy Policy | USA.gov | Freedom of Information Act (FOIA) | Accessibility | OIG Hotline | Web Policies and Important Links | Site Map | Plug-ins

Federal Motor Carrier Safety Administration
1200 New Jersey Avenue SE, Washington, DC 20590 • 1-800-832-5660 • TTY: 1-800-877-8339 • Field Office Contacts